Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuums on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. The survey covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the award announcement.
Customer feedback as a product signal
Danni Li, marketing lead at Roborock, said the company was honoured by the award and described success as reducing the complexity or daily chores of modern life so customers have more time for what they love to do.
Li said consumer centricity is a core value and that Roborock’s research and development team uses real customer feedback to shape future products. The team examines what customers like, what they do not like, what slows them down at home and what they wish the products offered. Li said the award is particularly meaningful because it was decided by people who actually use robot vacuums.
New mopping system and models
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of Roborock’s original roller mop system. The company says the system addresses sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, a faster roller rotation of 240RPM, 2.5 times downward mopping pressure and a new pressurised 100ºC self-cleaning fresh-water roller washing process. Roborock claims the washing process provides a deep and hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of messes and adjust cleaning accordingly. Roborock says the DuoDivide main brush and dual lifting side brushes achieve a 0% hair tangling rate. The model also has a new RockDock with 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as one of the slimmest roller mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday messes, spills and grime. For homes with pets, Roborock says the model offers a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. Its AI RGB recognition identifies floor types and spills and automatically adjusts waterflow. It recognises carpeted rooms, lifts the roller mop up to 15mm and uses an Automatic Roller Shield to keep carpets dry.
The award and product details position Roborock’s Australian messaging around customer satisfaction and mopping performance. The claims about cleaning results, hair pick-up and bacterial removal are company statements tied to the described product features, while the Canstar result is based on the survey of 354 Australian users.